PARTZ

Terms and Conditions

Accessing the Site

In order to access the site, suppliers and customers will have to register by creating a login id and a password. The users will be asked to provide certain basic information such as name, address, phone number, email id, etc. Partz.ae exerts all due care in maintaining the personal information of the users safely. Further, Partz.ae does not save in its database the payment information provided by the users. Additionally, the users are expected to exercise reasonable care in securely maintaining the login id and password created for accessing the site

Partz.ae provides service to UAE customers through its web based platform Partz.ae on which they can easily access and compare the prices of car spare parts of different suppliers and buy the required parts by purchasing the same online. Upon making the purchase on Partz.ae, Partz.ae would process the orders and deliver the spare parts purchased to the customers.

Partz.ae does not sell any product/s directly on Partz.ae, rather only provides service of facilitating the purchase of spare parts and subsequent delivery of the same to customers. Partz.ae subjects the purchase and delivery of the car spare parts on Partz.ae to the terms and conditions contained herein. By using Partz.ae, it is deemed that the users agree to comply with and be bound by the terms and conditions of use.

Use of Personal Information

Partz.ae may use the personal information of users such as name, address, email id, phone number, etc. for various purposes including, but not limited to the following -

  • For registering on the site in order to access the same;
  • For improving the site by receiving feedback from users;
  • For improving the customer service to users;
  • For sending emails regarding the latest offers available on the site. However, at the end of every email the users will be provided with unsubscribe instructions. In the event the users wish to unsubscribe from receiving future periodic emails, they may opt to unsubscribe by following the instructions detailed therein

Additionally, Partz.ae may use the personal information for purposes that may arise and may be necessary during the course of its business.

Partz.ae respects the privacy of the users of Partz.ae and recognizes the need for appropriate protection and management of the personal information. Partz.ae undertakes to protect the personal information as per the privacy laws applicable to Dubai, United Arab Emirates.

Use of Personal Information

Updating Customer Requirements

Any intended customer may, upon registration, enter his requirement of car spare part/s on the site and the same may be visible to suppliers registered on the site provided access to view the same is given by Partz.ae. The suppliers who have been given access to view the customer's requirements and have the spare parts required by the customer may update the details such as price and warranty across the customer's requirements.

Customer Queries

If any customer requires further information on any of the details provided by the suppliers, customers may post the same on the dashboard to which the respective suppliers may post their replies. The customers are advised to obtain all information and clarifications on the spare part/s prior to placing the purchase order and Partz.ae does not undertake any responsibility for any miscommunication between the customers and suppliers.

Purchasing Online

Once a customer decides on the spare part/s that he wants to buy from the available list of seller price quotes, s/he will have to select the same on the site and make the payment in respect of the same. Payments can be made using a credit card. Partz.ae uses the service of PayTabs which is, PCI Level 1 certified payment gateway provider. PayTabs provides the highest possible security for online payments. Partz.ae subjects the payments processed on Partz.ae to the payment policies adopted by PayTabs. In any event of a questionable transaction, customers are advised to email Partz.ae: [email protected] in order to obtain information on the payments made in respect of the transaction

Delivery of Spare Part/s Purchased

Upon receipt of payment online, Partz.ae will contact the concerned supplier and pick the spare part/s purchased by the customer from the contact address provided by the supplier. Generally, Partz.ae processes the orders immediately upon purchase and delivers the spare part/s at the earliest possible time, except for delays caused by events beyond reasonable control of Partz.ae. However, customers may choose to require quick delivery by opting for premium rates with the courier company. The time of delivery of the spare part/s purchased online will largely depend on service of the courier company chosen by the customer on the payment page, and also depend on the laws that may be applicable to customer contracts in UAE.

Non Cancellation of Purchase

As prevalent in the spare parts industry, Partz.ae does not provide for cancellation of purchase once the same is made. However, Partz.ae will continue to co-operate with the customers in respect of the spare part/s purchased and at its discretion, may even negotiate with any supplier on behalf of its customers for replacement of faulty spare part/s supplied.

Protection of Data and Storage of Data

All data uploaded by the users will automatically be saved in the database except for the payment information provided which will be transmitted through payment gateway provider, PayTabs. The payment information will NOT be saved in the database after the completion of the transaction. Partz.ae provides a secure database protected by a password. Unauthorized individuals will not have access to the database and to the data stored.

Online Security

Partz.ae requires EMIRATES ID, VIN NUMBER and MOBILE NUMBER mandatorily in order to make a transaction online, for security and verification purposes. This allows us to keep check on any fraudulent activities. The website is also protected by SiteLock, which offers industry-leading online security for website, meets PCI compliance standards, performs a daily scan of website for any suspicious activities from users, and fixes threats by comparing against a database of over 8 million accounts. All payments are hosted via PayTabs, and no credit-card information is ever stored on Partz.ae servers.

Customer Complaints

Customers may address any complaints in respect of the spare part/s such as warranty, defect, replacement, etc. to Partz.ae at [email protected] Partz.ae will facilitate the communication between customer and supplier in case of complaints and will provide the customer with the contact details of the respective supplier. Partz.ae may, at its discretion, participate in the resolution of disputes between customer and supplier and may also negotiate with the supplier for replacement of faulty spare part/s on a case by case basis.

Our Service

Partz.ae provides service to the suppliers and customers by facilitating the purchase and delivery of spare part/s. Partz.ae may or may not charge a service fee for its service. In case of any change in the purchase terms of spare part/s on Partz.ae, Partz.ae will notify all of its existing customers about the change/s via email.

Use of the site

Users agree that the site will not be used in any improper or unlawful manner or in breach of any legislation or license. The right to use the site is not transferable or assignable

Users agree that when using the site they will not:

  • Publish, post, upload, store, distribute or disseminate any unlawful, defamatory, infringing, obscene, harmful, confidential, or otherwise illegal material or information or anything which might constitute a civil or criminal offence;
  • Upload files or other data that contain software or other material which are the intellectual property rights of any third party or which are protected by rights of privacy or publicity of any third party without having received all necessary consents
  • Upload files that contain viruses, corrupted files, or any other software or programs that may interfere with or damage the operation of the site;
  • Impersonate others;
  • Promote any activity that is illegal; or
  • Use software to harvest information from the site.

Users are expected to obtain (at their own cost) all necessary equipment required to access and use the site and are also expected to ensure that all access to the site through their equipment is with their permission.

Partz.ae will co-operate with the users in providing them with safe and secure access to the website. However, Partz.ae will strictly handle any misuse of the website by its user/s or any violation of terms and conditions contained herein. In such instances of misuse or violation, Partz.ae will deny such user/s any access to its site and will not co-operate with such user/s in respect of the purchases or transactions made on the site including, any complaints regarding the spare part/s bought online on the site.

Limitation of Liability

  • Partz.ae provides an option to customers to communicate with the suppliers on the dashboard regarding price, warranty, etc. concerning the spare parts that may be crucial in deciding on purchase. Customers are advised to utilize the option and have clarity on the terms of purchase prior to making the purchase online. Partz.ae will not participate in the communication between the customer and supplier on the dashboard and will not undertake responsibility for any misstatement or misinformation by the supplier.
  • Partz.ae will assist the customers in sorting out any complaints they may have in respect of the spare parts purchased. Partz.ae will facilitate the communication between customers and suppliers in case of complaints. Further, Partz.ae may negotiate with any supplier for replacement of faulty spare part/s if considered appropriate. However, Partz.ae cannot influence the decision of the suppliers with regard to complaints and expects the customers to acknowledge the same.
  • Users are expected to determine the appropriateness of use and all risks associated with the use of the site, including but not limited to the risks of errors, loss/unauthorized transmission of data or other programs, or unavailability or interruption of operations, etc. Partz.ae does not undertake liability for any direct or indirect claims, damages or other liability arising from, out of, or in connection with the use of the site. Additionally, Partz.ae strictly deals with malicious use of Partz.ae and would not hesitate to take appropriate legal action against any user for using the site maliciously.

Indemnity

Users agree to defend, indemnify and hold Partz.ae, its officers, directors, employees, representatives, agents or affiliates, etc. harmless from and against any and all direct or indirect claims, losses, liability, costs and expenses (including but not limited to reasonable attorneys' fees) arising from the use of the site, from the quality of the spare part/s purchased and from the information provided by the suppliers regarding the spare parts.

Intellectual Property Rights

All intellectual property rights in or to the materials and information made available to the users through the site are either owned by Partz.ae or licensed to Partz.ae by any third party. The users may only use such information or materials. The permission to use the information and materials available on the site shall not be construed as an assignment of any intellectual property rights in or to such materials or information. All rights of Partz.ae in this regard are hereby expressly reserved.

The users may view, download and print any materials and information made available to them through the site as per the following conditions:

  • The materials and information may only be used for personal and non-commercial purposes;
  • The materials and information shall not be reproduced or included in any other work or publication in any medium;
  • The materials and information may not be modified or altered in any way
  • The materials and information may not be distributed or sold to any third party;
  • Users shall not remove any copyright or other proprietary notices contained in the material or the information.

The website displays the registered trademark and the same shall not be used by the users in any manner for any reason whatsoever. Users are expected to abide by the copyright laws applicable to Dubai, United Arab Emirates

All the structure, designs, work, etc. associated with the site are © Partz.ae. All rights reserved.

Third Party Advertisements and links to other sites

Third party advertisements or links to other sites may be visible to the users during the use of the site. Partz.ae is not the owner or author of the contents of the third party advertisements or links. Partz.ae does not undertake any responsibility and liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity or pornography in the statements, opinions, representations or any other form of content appearing on third party advertisements and links. Partz.ae assumes that the users agree to be liable for effects of any deals such as purchase of products, offers, etc. made by them through such third party advertisements or links.

Disclosures for Legal Obligations

Partz.ae will not share the personal information of users except for when it is a legal obligation to share such information to any public authority or to a court of law on receipt of a notice from a public authority or a court of law requiring such information in respect of any matter in which the user is a party or is involved directly or indirectly in the said matter

Governing laws

These terms and conditions shall be governed by and construed in accordance with the laws of Ajman, United Arab Emirates. If any portion hereof is found to be void or unenforceable, the remaining provisions of these terms and conditions shall remain in full force and effect. These terms and conditions constitute the entire license between Partz.ae, suppliers and customers with respect to the use of the site.

Disclaimer

Except as specified herein, all express or implied conditions, representations and warranties including without limitation, any implied warranty of merchantability, fitness for a particular purpose, non infringement or arising due to usage or trade practice are hereby excluded to the extent allowed by applicable law. In any event no liability shall be laid on Partz.ae for any direct, indirect, special, consequential or incidental damages arising out of the use or inability to use the site, including any errors, viruses or other problems of any nature or kind, whatsoever, associated with the use of the site.

Right to Change the Terms and Conditions

Partz.ae reserves a right to change any term and condition of use of the site without obtaining consent from any user. Partz.ae will update these terms and conditions from time to time and the recent updated version will always be posted on the site.

Refund & Cancellation Policy

Non Cancellation of Purchase

Partz.ae requires EMIRATES ID, VIN NUMBER and MOBILE NUMBER mandatorily in order to make a transaction online, for security and verification purposes. This allows us to keep check on any fraudulent activities. The website is also protected by SiteLock, which offers industry-leading online security for website, meets PCI compliance standards, performs a daily scan of website for any suspicious activities from users, and fixes threats by comparing against a database of over 8 million accounts

As is the norm in the spare parts industry, Partz.ae does NOT offer refund or cancellation of purchase once the transaction is complete, unless the spare part is found to be faulty, in which case the supplier would replace the part, as per governing laws of Ajman. Partz.ae will continue to co-operate with the customers in respect of the spare part/s purchased and at its discretion, may even negotiate with any supplier on behalf of its customers for replacement of faulty spare part/s supplied.

If you suspect you have received an incorrect item, please contact us on [email protected] If a product does not fit the vehicle the seller listed it for, Partz.ae will make arrangements for a return or exchange for the incorrect part, at no cost to the buyer. All cancellations will be handled on a case-to-case basis

The request for returns should be reported within 3 days from the date of delivery. Customers must provide their order number and the reasons for return, to [email protected] No returns will be accepted if the 3 days from the date of delivery have elapsed.

Goods returned must be complete, in perfect condition and with no damage either to the goods themselves or the original packaging. Any goods returned which are not in a resalable condition cannot be taken back.

Delivery Information

Delivery of Spare Part(s) Purchased

Partz.ae currently delivers within UAE only. Shipping options are provided via a host of courier companies, including (but not limited to) DHL, Aramex and Skynet. All orders are processed once the spare part is made available by supplier. Part availability and estimated delivery duration is mentioned for each transaction on the buyer and seller page, before the buyer proceeds to checkout.

All orders made after 6 PM are processed the next business day. General delivery time, as is mentioned on checkout page, ranges from 2-3 business days throughout UAE. Same day delivery at premium rates is also available for parts that are currently in stock, and ready-to-ship.

Product, Pricing

Partz.ae provides service to UAE customers through its web based platform Partz.ae on which they can easily access and compare the prices of car spare parts of different suppliers and buy the required parts by purchasing the same online. Upon making the purchase on Partz.ae, Partz.ae would process the orders and deliver the purchased spare parts to the customers. Any intended customer may, upon registration, enter his requirement of car spare part/s on the site, and the same may be visible to suppliers registered on the site. All communications between buyer and seller are archived. The customers are advised to obtain all information and clarifications on the spare part/s prior to placing the purchase order. Partz.ae does not undertake any responsibility for any miscommunication between the customers and suppliers.